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Please review our Technical Requirements article before setting up your device.
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To use Reading Assistant, you need an up-to-date web browser. For best results on iPad, Reading Assistant works only with Safari. Unless otherwise noted, Reading Assistant supports the latest two versions of all major browsers. If your browser displays a message that you need to update it, follow the prompts on the screen to update it. If the message is still displayed after you update the browser, try clearing your browser cache and cookies.
Install the Latest iOS Version
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Always Allow the Microphone
To avoid access issues, we We encourage you to enable the Safari browser to Always Allow use of the microphone microphone use to avoid access issues.
Scroll down to "Settings for Websites" and click Microphone
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Toggle all Siri options off
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Support
Email: Submit a Case
Phone: 800-225-5750, Option 3 (Technical Support)