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If your order has already been approved an and moved to the warehouse for picking, packing, and shipping, our Customer Support team will assist you with canceling the existing order and placing a new one. |
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Contacting Customer Support
1️⃣ The fastest way to make a change to your order is to call our Customer Support team at 800-225-5750, Option #1, then Option #3, Monday-Friday 8:00am-6:00pm ET.
2️⃣ If you are unable to reach our Customer Support team by phone, please email your change request to orders@epslearning.com with the subject “Change to [SO#######]” where SO####### is the seven digits order number in the top right corner of your order confirmation PDF and in the body of your order confirmation email.
Our team will confirm the status of your order in our business system and in our warehouse system to verify whether it can still be changed or canceled. If the order is unable to be systematically changed, other interventions may be available, depending on the nature of the change request.
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