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Change
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or Cancel Your Order
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Customer orders can be changed or canceled up until the point that the order has been processed for shipping. Depending on the size of your order, the day and time it was placed, and time of year, this could be anywhere from same business day to three business days. Our Illinois-based warehouse ships orders five days a week, Monday through Friday, between 8:00am and 5:00pm CT.
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If your order has already been approved and moved to the warehouse for picking, packing, and shipping, our Customer Support team will assist you with canceling the existing order and placing a new one. |
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If your order was paid via credit card, your original authorization will be voided and a new authorization placed. The support agent you work with will need your CVV to reauthorize your card.
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1️⃣ The fastest way to make a change to your order is to call our Customer Support team at 800-225-5750, Option #1, then Option #3, Monday-Friday 8:00am-6:00pm ET.
2️⃣ If you are unable to reach our Customer Support team by phoneus during normal business hours, please email your change request to orders@epslearning.com with the subject “Change to [SO#######]” where SO####### SOxxxxxxx” or “Cancel SOxxxxxxx” where SOxxxxxxx is the seven digits -digit order number in the top right corner of your order confirmation PDF and in the body of your order confirmation email.
3️⃣ Our team will confirm the status of your order in our business system and in our warehouse system to verify whether it can still be changed or canceled. If the order is unable to be systematically changed, other interventions may be available, depending on the nature of the change request.
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Orders in a status of Pending Billing or Billed cannot be changed. Read Check the Status of Your Order. |