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Please review our Technical Requirements article before setting up your device.
Ensure your Safari browser is updated.
To use Reading Assistant, you need an up-to-date web browser. For best results on iPad, Reading Assistant works only with Safari. Unless otherwise noted, Reading Assistant supports the latest two versions of all major browsers. If your browser displays a message that you need to update it, follow the prompts on the screen to update it. If the message is still displayed after you update the browser, try clearing your browser cache and cookies.
Install the Latest iOS Version
Reading Assistant performs best on an iPad with iOS 13 or higher. To install, ensure your device is plugged in and connected to the Internet. Then, follow these steps:
Go to Settings > General > Software Update
Tap Download and Install
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Clear History or Enable Private browsing
Select the Settings icon on the home screen
Find Safari within the menu options along the left side of the screen
Select Clear History and Website Data > Clear
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Always Allow the Microphone
To avoid access issues, we We encourage you to enable the Safari browser to Always Allow use of the microphone microphone use to avoid access issues.
Scroll down to "Settings for Websites" and click Microphone
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Choose Allow to allow the use of the microphone without permission every time you visit a website.
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Disable Auto-Lock
To avoid the iPad "going to sleep," you may need to adjust the auto-lock settings. To adjust the auto-lock timing,
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Find Display & Brightness in the left navigation bar
Tap Auto-Lock
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Choose Never
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Ensure any additional tabs are closed in Safari
To clear open tabs in Safari automatically each night:
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When Safari asks you to confirm with another pop-up, tap “Close All Tabs” again.
Turn Off Siri
Go to Settings
Tap Safari
Tap Siri & Search
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Toggle all Siri options off
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Support
Email: Submit a Case
Phone: 800-225-5750, Option 3 (Technical Support)