About Backorders
While we do our best to keep our shelves stocked with great products that help you open a lifetime of literacy and learning for your students, sometimes products are temporarily unavailable. The EPS Customer Support team will take direction on how to proceed with backordered items from the purchase order that you provide.
Your order confirmation email should provide information on any items on your original order that are out of stock.
When your order is shipped, if any items were unable to be included in your first shipment, these will be noted on your shipping confirmation email.
If we have a backordered item on order or out for reprint we may be able to provide an estimated shipment date, however, these dates are subject to change based on when the product is fully received in our warehouse.
If you can no longer use a backordered item after a certain date, please contact our Order Management Team to have the lines canceled off your order so that you don’t receive products you do not need.
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Out of stock items cannot be added to your cart for online orders at shop.epslearning.com. You can optionally sign up for email notifications when an item you’re looking for becomes available. Please note that if you have had items in your cart for a long time, they may have gone out of stock since and will present an error when attempting to check out. |
Providing Direction for Backorder Processing
Schools and districts have different rules for managing backorders. By default, our Order Management team will add all requested items to your order and alert you to any items that are on backorder. If your organization has specific rules for how it would like backorders to be processed, those instructions must be clearly included with your purchase order.
No Backorders Allowed. We will remove any backordered items off the order and process as requested.
Cancel Backorders After X Days. If we know that an item will not be back in stock within the timeframe given, we will remove the items from the order and process the remainder as requested. After the timeframe given, the Order Management team will cancel any unfulfilled lines and close out the order.
Notify of any Backorders. Our standard process is to notify customers at the time of order confirmation if any items are currently out of stock. Should an item be unexpectedly out of stock after commitment due to an inventory error, you will be notified on your shipment confirmation email.
Backorders Permitted. Your order will be processed as requested and will be delivered in multiple shipments as items return to stock.