System Requirements for Coach

Coach Digital Compass™ is a digital instruction and assessment program for students at all levels from grades 3-8 and high school. It provides over 4,500 standards-based lessons for remediation, reinforcement, extension, instruction, practice and assessment in ELA, math, and science.

Catch Up with Coach™ (CUwC) is a targeted instructional solution for Math and English Language Arts, grades 3-8. It identifies student learning gaps, then addresses those gaps through specific lessons and practice suggested by prescriptive reporting. Digital/print format flexibility lets you adapt easily to in-school, remote, or blended learning environments.

To maintain compatibility with operating system and browser requirements, we are updating our minimum system requirements.

1. System Requirements:

1.1.    Windows/Mac Desktop and Laptops:

1.2.    We recommend Chromebooks® with an Octane score of 8500 or higher. To obtain your Octane score, go to https://chromium.github.io/octane .

1.3.    Tablets:
iPad* iPads should run the latest version of the operating system available for your generation of device. We recommend iPad models should be compatible with iPadOS 16.

• The program is not optimized for small screens and mobile devices.

1. Coach Digital/CUwC works best with the latest version of Chrome®. 

2.1.    If possible, we recommend the current OS and Browser versions.
2.2.    Browsers must maintain 100% zoom level
2.3.    The following table shows the minimum OS and Browser versions supported:

*Chromebooks run the latest version of the operating system available for your generation of device.

1. The following web browser features must be enabled to run Coach Digital/CUwC: 

3.1.    Cookies 
3.2.    JavaScript
3.3.    Pop-up blocker must allow for coachdigital.com and catchupcoach.coachdigital.com to enable functionality.

1. Network Bandwidth: 

4.1.    A school-wide broadband Internet connection is required to support access for both faculty and students. The minimum speed for active users is 512kbps, but we recommend at least 1.5Mbps. 

1. The following domains should be whitelisted in your school’s firewall: 

5.1.    PLEASE NOTE that some URLs have a wildcard "*". 
You MUST have the wild card for the URLs when you add them to the safelist. 
*.coachdigital.com
*.icoreonline.com 
*.w3.org 
*.google-analytics.com 
*.googleapis.com 
*.amazonaws.com
*.clever.com
*.cdn.trackjs.com
*.triumphonline.com
*.myfonts.com
*.jquery.com
*.schoolspecialty.com
*.thinklinkhq.com
*.pdftron.com

5.2.    Coach Digital/CUwC content is dynamically hosted in the cloud. No static IP addresses or ranges are necessary. For firewalls, please allow ports 443 and 80. 

1. Email Communications:

6.1.    Add Exchange and Spam rules to accept emails from the following domains: 
@schoolspecialty.com
@triumphlearning.com

1. General Requirements

7.1.    If you download PDFs from our platform, you may need to a pdf reader like AdobeReader®.

1. User Rostering and SSO:

8.1.    Coach Digital/CUwC has the following .csv import methods available:

• User can upload their own district data .csv files that meets our format

• User can provide encrypted .csv to our Support Team

8.2.    Coach Digital/CUwC is now partnered with Clever® for Secure Sync and Clever SSO. 

For additional details regarding user Onboarding information, please contact the Educator Success team at educatorsuccess@schoolspecialty.com. 

1. For additional platform support, please contact us at: 

9.1.    DigitalSupport@schoolspecialty.com
Toll-free phone: TL: 800-338-6519 (opt 2 tech support)
Monday to Friday 8am to 5pm ET

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