Sandbox What do I do if Reading Assistant Cannot Hear a Student?

Cursor stalling or moving slowly 

Intervening on words that were pronounced correctly

Not intervening when expected

Network issues: Slow speed or blocked content

Ensure all content filter requirements have been met

Run a speed test at www.speedtest.net to ensure minimum device speeds are met (10 Mbps download/upload) are met

Error message with the ear

Error message with the mic

Error message with the red X

Hardware or Browser issues

Ensure you are using a compatible device

Ensure your microphone is allowed

Test your mic at https://mic-test.com/

Clear your browser's cookies and cache

Ensure all other tabs and apps are closed

Configure student headsets

Ensure Siri is disabled if using iPads

Teacher observes a lot of background noise in recording

Reading Assistant asks student to repeat phrases frequently

Behavior issue

Use our getting started lesson plans to model reading fluently with a loud, proud voice

Configure your classroom space so mics aren't directly behind each other

Use a rolling start method for assessment

Model appropriate headset use "hands off the mic and mute button."

Use the Benchmark and Tracking Reports to rescore student assessments. Look out for yellow flagging in assessment.