Page Title: How to [task name] or just [Task Name]
Task: A description of the task that your readers are looking to accomplish.
Prerequisites (if applicable): If you have different pricing tiers, this should include information about which products or pricing plans this how-to applies to.
Table of contents (if necessary): Create anchor links for quick navigating.
Instructions:
Step 1
Step 2
Step 3
Etc.
Outcome: What users can expect to happen after completing the steps in the how-to knowledge base article.
...
Request Proof of Delivery
Some school and districts require verifiable Proof of Delivery (POD) before their finance teams will review or pay invoices. If the tracking information provided with your order is insufficient, our Order Management team can help.
Request via Email
1️⃣ Email your sales order number and your request to orders@epslearning.com at any time.
2️⃣ Our Customer Support team will review and respond within two business days.
Request via Phone
1️⃣ Call 800-225-5750 and choose Option 1, then Option 2 between 8:00am and 6:00pm ET, Monday through Friday and provide your sales order number and email address.
2️⃣ Our Customer Support team will review your request and respond as soon as possible.
Note |
---|
Carriers only make POD available online for 120 days (4 months). If your shipment was delivered more than 120 days ago, we will need to work with our warehouse and the carrier to request the information you need. This process may take several business days depending on the time of year. |