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Configure your Firefox browser settings always to allow the microphone
This article aims to give you tips for enabling your microphone using the Firefox web browser. You’ll need to permit Firefox to access the mic on student devices.
How do I give Firefox permission?
Reading Assistant should ask permission to access the microphone the first time students launch. You should only need to give Reading Assistant permission once. When you launch Reading Assistant and see the following message at the top of your browser window, click Allow.
How do I re-enable access to the microphone in Firefox?
If you do not get a prompt to enable your microphone, or you begin using Reading Assistant and get an alert at the beginning of a session about enabling your microphone, follow these steps:
Start by clicking the small microphone icon on the left side of the browser address bar.
In the pop-up that appears, click the (x) that appears to the right of the “Use the Microphone” option
If no microphone displays, you may need to adjust your system settings to recognize a microphone. See instructions in the next section.
Firefox has access to the microphone, but Reading Assistant still can’t hear my child. What do I do?
You may need to change your system preferences to recognize your device’s internal microphone. Here's how:
Windows
Right-click the volume icon on the taskbar and then click the > on the volume slider.
In the Volume tab, click more volume settings.
In the System > Sound menu, choose the microphone you want to use in the Input tab.
Use the slider in the volume tab under Input to adjust the volume.
Mac
Click the Apple icon in the upper-left corner.
Select System Preferences.
Click the Sound option.
In the Input tab, select your microphone and adjust the volume to at least 50%. .
Close (x) the window when you’re finished.
Support
Email: Submit a Case
Phone: 800-225-5750, Option 3 (Technical Support)