Reading Assistant How do I clear the Cookies and Cache from my Browser?

Reading Assistant Homepage

Follow these steps to clear stored site information in your browser

Clearing Cache and History

As students use their devices for everyday activities, each website adds thousands of files for each page, including images and pictures, advertisements, tracking data called 'cookies', and the page's content. This data may cause issues with how Reading Assistant works and "hears" students. 

Clearing the browser cache and cookies may often resolve issues and odd behaviors. We recommend this as a first step in troubleshooting issues with Reading Assistant "not hearing" students.

The following links will direct you to the browser-specific support to clear the cache and cookies:

Mozilla Firefox

Google Chrome

Apple Safari

Microsoft Edge

iPad Safari

• Web: Chat with a Technical Support Specialist

• Email: Submit a Case

• Phone: 800-225-5750, Option 3 (Technical Support)